Privacy Policy

Introduction

Your privacy matters to us. This Privacy Policy explains how Studora collects, uses, stores, and protects your personal information when you use our website, learning services, and mentoring sessions.

By using Studora, you agree to the practices described in this Privacy Policy.

Information we collect

We may collect information that helps us provide a better learning experience, including:

• Name and contact details
• Email address and phone number
• Learner age and education level
• Learning goals and subject preferences
• Session attendance and scheduling information
• Learning progress and mentor notes
• Messages and information submitted through forms
• Payment and billing information
• Device, browser, and website usage information

How we use your information

We use your information to:

• Create and manage learner accounts
• Plan and personalise learning sessions
• Match learners with suitable mentors
• Track learning progress and provide feedback
• Schedule and manage sessions
• Process payments and manage subscriptions
• Respond to questions and support requests
• Send important service and account updates
• Improve our learning experience and website
• Protect Studora against fraud, misuse, and security threats

Learning information

We may use information about a learner’s level, goals, progress, attendance, and session feedback to help mentors prepare effective and Personalized learning experiences. This information is used only for providing and improving our educational services.

Cookies

Studora uses cookies and similar technologies to remember preferences, understand website activity, and improve website performance. You can manage or disable cookies through your browser settings, although some features may not work as intended.

Payment information

If you pay online, payment details are processed securely by our payment provider. Studora does not see or store your full card number or payment credentials.

Data security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no online service or storage system can be guaranteed to be completely secure.

Third-party services

We may work with trusted third-party providers for services such as payment processing, scheduling, communications, analytics, hosting, and website functionality. These providers only receive the information needed to provide their services and are expected to handle it appropriately.

Sharing your information

We do not sell your personal information. We may share relevant information with mentors, service providers, or other trusted partners when necessary to provide Studora services, operate our platform, or meet legal requirements.

Your rights

Depending on applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information
• Withdraw consent where applicable
• Opt out of marketing communications
• Ask questions about how your information is used

Children's information

Studora may provide learning services to children and young learners. Where appropriate, we rely on a parent or guardian to provide information and manage the learner's account. We take reasonable steps to protect learner information and use it only for providing our educational services.

Data retention

We keep personal information only for as long as reasonably necessary to provide our services, maintain appropriate records, meet legal obligations, resolve disputes, and protect our legitimate interests. When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements. Any changes will become effective when the updated policy is published on our website.

Contact

If you have questions about this Privacy Policy, how we handle your information, or your privacy rights, please contact the Studora team.